Following experiences of cracked PCH chips on MSI motherboards, the corporate has responded swiftly with each a proper assertion and findings following its personal inner investigation. Fortunately, the issue ought to now be resolved whereas affected clients are inspired to get in contact with MSI for substitute boards.
For the total particulars on the difficulty affecting among the greatest gaming motherboards from MSI, we encourage you give our earlier story a learn. Summarily, although, Z790 Tomahawk Wi-Fi motherboards had been both arriving with or creating cracks of their chipset, inflicting the board to malfunction.
In an announcement despatched to , MSI claims the reason for the issue has been recognized as “a beforehand used chipset heatsink screw design,” however didn’t make clear the way it was inflicting the difficulty. We think about, although, that the screw design was both creating an excessive amount of or uneven strain on the chipset, inflicting it to crack.
MSI has since “revised” its design within the manufacturing of the Z790 Tomahawk Wi-Fi, however the nature of the revision once more stays unclear. The challenge seems to be restricted to this specific mannequin, although, so there’s little purpose to fret in case you’re rocking a special motherboard.
Ought to you end up affected by this drawback, MSI has assured us that you simply’re entitled to a product substitute. Yow will discover your native customer support middle particulars right here.
Right here is the total response from MSI equipped to :
“Concerning the MAG Z790 Tomahawk WiFi incident, we’ve found {that a} minority of models could encounter non-functional PCH probably leading to Lifeless on Arrival (DOA) of the motherboard product. Now we have remoted the trigger to a beforehand used chipset heatsink screw design and have taken proactive measures to deal with this challenge.
A revised chipset heatsink screw design has been carried out into our manufacturing, and the identified circumstances have been resolved.
We uphold excessive requirements of duty and accountability, and need to guarantee affected clients can promptly obtain product replacements. Please contact our native customer support middle for help.”
We’re glad to see that this seems to be a largely remoted incident and will under no circumstances put you off buying an MSI motherboard. If something, this immediate response instils confidence.
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